We offer store credit for any returns.
Return Policy:
- We must receive your return within 15 days of your order date to be eligible for store credit. International orders are allowed 30 days.
- Returns must be undamaged and in original packaging.
- Sale items are final and cannot be returned or exchanged.
- If items are sent back past the return policy period, the customer may request to have the item sent back but must pay shipping charges.
- Shipping charges are not refundable.
Where do I send my return to?
You can mail the item to:
Naked Eye Studio
3801 N Capital of TX HWY, Suite E-240, #1007
Austin, TX 78746
Do we offer return labels?
We do not offer return labels at this time.
Can I make a return past the 15 day period for store credit?
Unfortunately, we do not accept returns past the 15-day return policy at this time. If items are returned past this period the customer will be required to pay a shipping charge to have the items sent back.
NON-RETURNABLE ITEMS: The following items are non-returnable.
- All sale items
- Any custom stationery order
Exchanges
If you wish to exchange your item, you must return your unwanted item back to us. After we receive, inspect and approve your item, we will issue a refund to your original form of payment. You may then place an order for the desired size. If you have any questions shoot us an email and we will be happy to help!
